FAQ - Canadian ICR

Commonly Asked Questions

Get answers to our most commonly asked questions and contact us for additional information from our debt collection professionals.

Consumer

Can I pay with a credit card?

In most cases yes, however, restrictions may apply. Please contact us at 1-877-838-4480 to inquire

How do I make a payment? (CAD currency only)

You can do an e-mail payment online to pay@canadianicr.ca, just be sure to quote your file #. Don’t have a file number? Please contact us at 877-838-4480 so we can help.
Direct deposit at any RBC branch click here for direct deposit instructions. Cheque or money order payable in Canadian dollars to Canadian ICR Ltd. sent to our address.
Credit card (restrictions may apply), please contact us at 1-877-838-4480.

Can I pay through online banking?

Yes, but only by e-mail payment to, pay@canadianicr.ca. We are not currently set up with the banks as a payee.

I received a letter, now what?

Please contact one of our helpful agents at 1-877-838-4480 to discuss the letter you received.

What if I already paid the item you are trying to collect?

We will need you to confirm the payment with our office. This can be done in several ways. Please contact one of our helpful agents at 1-877-838-4480 so we can help.

Will an unpaid account affect my credit?

Having a past due account may have a negative impact on your credit score. It is best to address the account immediately to try and avoid any such negative impact.

What happens if I don’t pay?

Having a delinquent account may affect your personal credit score which may in turn impact your ability to secure financing. Having an account past due is an unfortunate situation but it does not have to be one left unresolved. Please contact one of our helpful agents at 1-877-838-4480 so we can help.

Can I make a payment arrangement?

When an account is listed with a third-party collection agency for recovery the full amount is due. A short-term payment arrangement may be possible in some cases, but we must first review your situation in more detail. Please contact one of our helpful agents at 1-877-838-4480.

What other sources of money are available to me?

People often overlook or simply aren’t informed of where help may be available. Many people have received help from private lenders, relatives and/or friends, banks, or access to retirement savings, government bonds, GIC’s, advances from an employer may even be available or holiday pay. Contact one of our representatives for further assistance at 1-877-838-4480.

I don’t believe I have an outstanding debt?

The simplest means to resolve this matter is to call us at 1-877-838-4480 to discuss with an agent.

Where did you get my contact details from?

Our client has asked us to contact you on their behalf and have entrusted us with your information.

I have filed for bankruptcy, what do I do?

Please complete our Bankruptcy Information Form.

I have authorized a third party to act on my behalf, what do you need?

Please contact us at 1-877-838-4480 or e-mail us at info@canadianicr.ca we will need the name and contact information for the authorized third party to act on your behalf.

How do I update my contact details?

Feel free to call us at 1-877-383-4480 or complete the contact us form with your new contact information.

Clients

How will you protect our brand?

We approach every distressed account with the understanding that repeat customers are important for any successful business. You work hard to maintain your brands’ integrity and so do we.

How much will it cost?

We operate on a no collection, no fee’ basis, there is no risk placing accounts with us. Once we successfully recover your funds, our competitive rates are between 25%-40% + HST.

How do we send accounts to you?

Depending on volume, Excel Spreadsheet, Word Document, PDF. You simply upload your account to our SFTP site, and we do the rest.

How will I know when an account has been paid.

All payments are reported with a month-end statement sent on or before the 15th of the month following the customer payment. However, we love talking to our clients, you are always welcome to give us a call or send us an email to check-in.

What if the reason my customer is not paying is because they dispute our invoice?

This is a great reason to involve a professional collection agency. Our agents have been involved in countless dispute resolutions and helped both parties. If we can’t come to a voluntary resolution, we can discuss a legal option.

Will placing an account with a collection agency cause me to lose my customer?

When a customer stops paying it is likely that the relationship is already strained. Placing a file with a collection agency removes you from the conflict. Our agents are trained to find a solution while upholding your brand integrity and, in many cases, may help re-establish your relationship with your customer. After all, there is a reason they became your customer to begin with.